Policies
Returns & Refunds
Not happy with your shawl? We will make it right. Here is everything you need to know, in plain words.
At a glance
7 days
to ask for a return or exchange after delivery
7 working days
to get your refund after we receive the item
We pay
return delivery if the item is damaged or wrong
Easy exchange
swap for another shawl of equal value, or pay the difference
How to return in 3 simple steps
1
Message us on WhatsApp
Send your order number, the reason, and a photo of the item to +92 300 6267431.
2
Send the item back
We confirm your return and share our address. Pack the shawl unused, with tags and original packaging.
3
Get your refund
Once we receive and check it, we refund you within 7 working days by bank transfer or mobile wallet.
What can be returned?
Yes, we accept
- Unused, unwashed shawls with tags attached
- Items in their original packaging
- Uncut unstitched suit fabric
- Damaged or wrong items (tell us within 48 hours)
Sorry, we cannot accept
- Shawls that have been worn or washed
- Items altered or damaged after delivery
- Unstitched fabric that has been cut
- Returns requested after 7 days
Who pays for return delivery?
| Your situation | Return delivery | Refund |
|---|---|---|
| You changed your mind | Paid by you | Full item price |
| Item arrived damaged | Paid by us | Full refund or replacement |
| You received the wrong item | Paid by us | Full refund or the correct item |
Quick answers
You have 7 days from the day you receive your order to contact us about a return or exchange.
We refund by bank transfer or mobile wallet within 7 working days of receiving and checking the returned item.
Message us on WhatsApp within 48 hours with photos of the shawl and the packaging. We will send a replacement or give a full refund, and we pay the return delivery.
Yes. Choose another shawl of equal value, or pay the difference for a higher-priced one.
Yes. We refund cash on delivery orders by bank transfer or mobile wallet.
Need help with a return?
Message us on WhatsApp and our team will guide you.
Last updated: 16 October 2026. Questions? Contact us.